Return Policy

We will accept returns for any reason, and issue a store credit. Anything that has been purchased online can be returned to our warehouse or can be returned to our online department. Within 14 days, orders may be returned and we will issue a store credit. To send the item back please fill in the return form you received with your order and send it back to the relevant address.

  • All products must be returned within 14 days of receipt.
  • All products must be unworn and unwashed.
  • All products must have all original Yoafes tags still attached.
  • For hygiene reasons, underwear briefs, bodies, swimwear, facemasks and pierced jewellery cannot be returned or exchanged unless faulty.
  • Shipping back to our warehouse is at the customers’ own cost.
  • Save your tracking code link as proof of shipping

If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). For hygiene reasons, underwear briefs, bodies, swimwear, facemasks and pierced jewellery cannot be returned or exchanged unless faulty. Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

Exchange and Refunds

Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days of receipt of the order. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. In addition, underwear briefs, bodies, swimwear, facemasks and pierced jewellery cannot be returned or exchanged. As soon as we have received and approved your return, it will take approximately 4 to 10 business to process your refund.

Late or Missing Refunds

In the event that you haven’t received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email info@yoafes.com

Return costs

Please be aware that all responsible return costs are applicable by the customer. Yoafes will take care  of the package from correct receipt.